Frequently Asked Questions

Our full, 8-Line Lake Coeur d’Alene tour ticket price is $125 per person.  We also offer a popular 8-line + Treehouse Lunch experience ($150) or 8-line + S’mores Treehouse S’mores Adventure package ($135) and a half course, 4 Line Treehopper package ($95). As always, we offer a 10% discount to all active and retired military.  We do offer group discounts and some seasonal discounts as well. Please call (208) 820-2080 for details.

A full refund will be issued to your credit card for cancellations made prior to 48 hours of your scheduled tour time.  “No shows” will also be charged the full tour price. Timberline Adventures reserves the right to cancel tours due to inclement weather, foreseeable hazards, or events beyond our control.  If your tour is cancelled mid tour, and you cannot reschedule, we will offer a prorated refund. Please note that if you choose to quit mid-tour for any reason, including fear of heights, you will not receive any type of refund.

We’re all about that no-rush experience and the 30 minute pre-tour check-in gives adequate time to get geared up, sign in, and meet your guides.  It’s important for your tour to leave on time so as to not back up any subsequent tours. If you don’t arrive on time, we reserve the right to fill your spot(s) with other participant(s).

Absolutely!  If you do decide to bring your camera along, you must have a strap attached to secure it while zipping. Be advised that Timberline Adventures is not responsible for any lost, damaged, or stolen items.

We do not currently offer a photography service for our guest adventurers but highly encourage any picture taking you may want to do yourself. If you do decide to bring your camera along, you must have a strap attached to secure it while zipping. 

If by restroom you mean porta-potties, yes. Full service restrooms are available at our office within the plaza shops and we encourage you to use them before we leave for the zip line property.  Porta-potties are the only onsite option and are only available at the end of the tour… which means no restroom access for at least 2.5 hours while you zip.

We are sorry, but this is not an option at this time.

We can accommodate up to 9 people per tour.  If you have more than 9 people in your group we can schedule your tours to run back to back.  Tours run every 30 minutes.

To ensure that you get your first choice, we recommend at least one week in advance.  S’mores and Lunch tours are limited and fill quickly. On the other side, we may have openings as short as one day in advance but availability may be limited. During Summer months, we’d suggest booking 2-3 weeks in advance for five or more per group.

Safer than your car ride to our location. Our Coeur d’Alene zip line course and equipment are inspected every morning while our guides receive continual training to maintain the highest standard of safety at all times.  Our course undergoes a rigorous annual inspection and evaluation by an accredited member of the Association of Challenge Course Technology (ACCT). Zip-lining is considered a safe activity for all participants who meet the criteria and our trained zip-line guides will teach you how to participate in a fun and safe manner.

Nobody’s ever said no to a tip but tipping is entirely up to you.  Our guides appreciate any generosity but they are not expected or required.  If you feel you received exceptional service and want to monetarily thank your guide, feel free to leave a tip.  We also encourage you to review your experience with us on Google Reviews, Trip Advisor and/or Yelp.

We accept all major credit cards.  A credit card will be required to hold your reservation and will be charged at the time of booking. 

All participants must be at least 7 years old to zip.  We have no maximum age limit as long as the participant is healthy and can meet all of our requirements.

For general safety, we do. Riders can weigh no more than 260 lbs.  If participants meet the age requirement of 7 years old but are not yet 80lbs, they may be required to ride with another lightweight sibling or guide.

Yes, all guests must sign a waiver.  Guests under the age of 18 will need a parent or guardian’s signature before zipping.  Anyone under the age of 18 must be accompanied by an adult while zipping with Timberline Adventures.  You can sign our waiver online via the link in your confirmation email or in our office upon check-in.

NO!  Our guides will do this for you.  We do not feel it is in the best interest of our participants to allow their hands to be on or near the zip line cable.  By not requiring you to hand brake, it ensures your safety, giving you extra time to kick back, relax and enjoy the ride!

Yes, our tours go out rain or shine.  In the event that we determine weather is hazardous, we may cancel your tour and you will be rescheduled for another day.

Our office is located in the Plaza Shops right next to The Coeur d’Alene Resort in downtown Coeur d’Alene.  Our office is where you will meet before and after your tour. The actual zip-line is 12 miles to the east, overlooking Lake Coeur d’Alene and Beauty Bay along HWY 97.

We will provide comfortable vans that will transport you to and from the property.

No.  All of the gear needed for your zip line experience is located in our office.  For this reason, you must come to our office to get geared up and we will drive you to and from the property.